A couple of days ago, I ranted about the shop not wanting my money. I shot an email to a friend in England who works for Diadora UK, relaying the story. Since she's my hookup for my stellar Diadora road shoes, I figured she may be able to hook me up with a similar discount on a pair of mountain bike shoes, since they are exceedingly hard to find in the US.
In turn, she emailed my rant to her boss. (didn't really plan on that part...)
This afternoon, I got an email from her that Diadora would be sending me a FREE pair of white, size 46 ProTrail Carbon mountain shoes! Kickass!
My friend, who I now owe a kidney (or at least a wet, sloppy kiss on the mouth) if she needs it, looked in her files and saw that I wore their ProRacer carbon shoes. At this point, the wheels in her beautiful, brilliant Italian/English mind started turning. The ProTrails and the ProRacers are ostensibly the same shoe, built on the same last, with the same fit, so she made the decision to send me PTs. See! That's customer fucking service! From this point forward, I will NEVER wear any cycling shoes that do not say Diadora on them, PERIOD!!!!!!!!!!!
I hope the shop doesn't miss my $250...dicks!